MFAA & FBAA approved · Live, facilitated training
Turn your support staff into file-ready processors.
The Cert IV teaches the theory. We teach your loan processors and admin staff how to actually put a clean Australian file together, live, with a 25-year industry veteran. Fewer reworks, cleaner submissions, one to two touch approvals.
Trained across brokerages Australia wide. Delivered by Amanda O'Hara.
The training catch-22
Most brokerages put off hiring support staff for the same reason: no time to train them.
You need a processor to get your day back, but training one properly takes days you do not have. So the work piles up, files go back and forth, and your good people burn out. BPP is the training that gets your staff productive on real files, without you having to stop and teach it yourself.
Your trainer
Delivered live by Amanda O'Hara.
Every BPP session is led by Amanda O'Hara, a mortgage and credit specialist with 25 years in the industry. Camera on, small groups, real files. It is training, not a video library.
Course tracks
Four role-based tracks. Book a scheduled intake, or train your team privately.
Each track is a live series of two-hour sessions on Zoom, camera on, capped small enough for real questions on real files.
Admin Loan Processor
Get a new admin hire working on real files.
Loan Processor
Our most popular track. Get Australian files to a clean, lodgement-ready standard.
Mortgage Broker & Broker Support
For brokers and the person keeping their pipeline moving.
Loan Packager & Credit
The complete credit-ready pathway, from documents to policy.
Every track is built from our individual modules, so you can start with one and step up to the full pathway.
Or target one gap
13 individual modules, $225 each.
Just need to fix one thing? Take a single two-hour module. Brokers earn 2 MFAA and FBAA CPD points per module, and every module stacks toward a full track.
For teams
Train your whole team together, on your files.
Training several staff at once? We will run a private cohort around your workflow and your systems. Same accredited content, focused on how your brokerage actually works.
- ✓ One consistent standard across your whole support team
- ✓ Scheduled around your business, delivered live
- ✓ Built from the same MFAA and FBAA approved modules
What past students say
Trained staff, cleaner files, fewer touches.
“The result since we completed the training has been improved – we’re getting one to 2 touch formal approvals now, our servicing calculators are now more accurate…This training is not just for brokers who have been in the industry for a long time but also for brand-new brokers or support staff. The knowledge that Amanda imparted and the way she delivered the content was impeccable. We were very impressed.”
Tegan Saleh Operations Manager @ Complete Finance Management “I completed the [Self Employed] training with Amanda and I feel like it’s filled all those gaps…I found the training covered all those little niches and gave a very good general broad overview of everything you need to know. Feeling very confident to write an application after the training.”
Lawson Puho Mortgage Broker “I would definitely recommend Amanda to anyone wanting to train or upskill on the loan applications and submission process because Amanda is really good at what she does.”
Kristine Camacho Offshore – Loan Processor “I would definitely recommend Broker Performance Partners to any other broker wanting to train their existing staff or even onboard new staff to industry like I have…I see it as more an investment in the business and my team, rather than thinking that it’s an expense for the business, I think it’ll definitely pay dividends in the long run for my team and also me as a business owner.”
Aaron Connaughton Managing Director @ Blackbird Mortgage Solutions “Amanda is very open and approachable… She knows her stuff. She’s very expert in her field… the training was smooth, so easy to follow.”
Donna Raneses Offshore – Loan Processor “Amanda was fantastic, really interactive…she really is a professionally skilled educator…24 years of experience and expertise really shined”
Jin Broker Support Assistant Get started
Ready to make your team file-ready?
Book an intake, or grab a free 15-minute call and we will work out which track fits your team.
Or talk to us: (02) 7209 3090 · use our contact form